The field of activity of the network members is processing suggestions, complaints, critics, suggestions of improvement and, if necessary, the initiation of measures to improve and safeguard teaching and study conditions.
The goal of the network is to create a national network of individuals working in this field, to maintain a close exchange among members, to share knowledge and insights, to widen competence and to initiate, support and accompany the transnational development. Beyond that, an exchange with national and international networks also occurs. The additional goal of the network is to be the first place to go for advice and to support the further development and professionalization through active exchange.
The network BeVeOm seeks to contribute to a culture of fairness at German universities through the complaint and improvement management as wells as ombuds offices. The following principles are important for the work of the members:
Independence – the complaint and improvement managers as well as Ombuds work as autonomous and independent of assigned areas or facilities as possible.
Confidentiality – concerns or grievances brought to complaint and improvement managers as well as Ombuds Offices are handled confidentially.
Neutrality - the brought over concerns to complaint and improvement managers as well as Ombuds are treated neutral, without prejudice and solution – oriented.
Appreciation – complaint and improvement managers as well as Ombuds will treat all individuals involved with appreciation and empathy.
Adopted within the scope of the network meeting of BeVeOm on the 18th September 2020